Working within the traffic management industry, quality and compliance are extremely important aspects to ensure that HTM adheres to legal standards, industry standards, in-house policies and corporate governance.

Matt Adkins is our Quality & Compliance Manager which means it is his responsibility to preserve the company’s integrity by making sure it stays on a professional, lawful and ethical course. This, in turn, helps us maintain the high level of service delivery that clients expect and deserve.

Matt – tell us more.

Tell us a bit about your role?

I look after the company’s integrated management system and am responsible for maintaining each of our ISO certifications. I am involved with both internal and external audits, ensuring compliance in all aspects of the business, evaluating the efficiency of controls and continual improvement.

How long have you worked for HTM?

Almost 13 years!

Tell us a bit about your background? (e.g. previous job roles/experiences)

I started with HTM in 2009 as a TMO. I progressed to RLTMO/Contract Supervisor in 2011 and provided holiday cover as an Operations Manager in late 2012. From there I got promoted to Planning Manager, a position which I held for approx. 6 years. Due to growth and rapid expansion over the last 2 years, I moved into my current role of Quality and Compliance Manager in early 2020, when it was identified new positions were required within the business.

Have you always worked in the TM industry?

No. Following 2 years spent backpacking in 2004-2005, I had a couple of pretend jobs before landing on HTM’s doorstep.

How did you find it adapting to/joining the traffic management industry?

Being made redundant in May 2009, I decided I wanted to get into an industry with minimal risk of being in the same situation again. I used contacts I had to get a job asap as not knowing where your next paycheque is coming from is a daunting experience.

At the time, I had never heard of traffic management, let alone done a job anything like it. I was eager to learn and remember pushing for additional qualifications from an early stage. Almost 13 years later, I’m still here…

Which of the values resonates the strongest with you and why? (Safety, Delivery, Innovation, Collaboration, Social Value, Mental Health)

All of HTM’s core values are vitally important to the smooth running and development of the business. The values that resonate the strongest with me personally, from a professional point of view, are Safety and Delivery. However, having first-hand experience of how Mental Health can affect someone very close to you also makes this equally important to me. The more we can do to create awareness and help, the better.

Favourite film?

Too hard. Top 3; Point Break (1991), The Business, Blow.

What are the top 3 words you would use that attribute to your role at HTM?

Methodical, meticulous, organised.

What do you enjoy most in your job role?

Job variety and liaising with different departments of the business on a regular basis. I have built strong relationships with colleagues and I like to be aware of potential developments within the organisation.

What motivates you?

My son Arthur.

Guilty pleasure?

Buying trainers that I don’t need.

What are you currently looking forward to/excited about for the business?

I’m looking forward to working with Kayleigh in her new role as HSEQ Administrator and developing as a team to further progress the HSEQ department of the business.

What advice do you have for women considering a career in Traffic Management?

A lot has changed within the industry over the last 10 years or so and it’s great to see more women coming into traffic management. HTM has a number of highly qualified and experienced female TMO’s. If you fancy it, give it a go.

What’s the song that can always get you on the dancefloor?

Underworld – Born Slippy.

Your perfect weekend would look like…?

That would be telling…

If you could swap shoes with someone for the day, who would it be and why?

Freddie Mercury. Because he was a legend!

Favourite food?


Knowing what you know now, what advice would you give your 18-year old self?

Learn a trade, move to Australia, don’t come back.

What makes HTM a great place to work?

For me, it’s the people. It may sound cliché, but I have built strong relationships with many colleagues over the years. It would take a lot for me to consider moving on!

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